Mater Transformation paired the heart and lung transplant team with a design student from NCAD. Led by the designer, the team worked through a collaborative co-design process involving patients, carers and the wider multidisciplinary team.
Applying design methodology, the project began with deep research into the needs, motivations and behaviours of patients following a transplant. Patients reported that the information booklet they received was too big, it didn’t have blank spaces for taking notes, and it tried to cover too much. They felt it would be more relevant and useful if it was smaller and contained more practical information on how to manage themselves at home after the transplant. The need for psychological and peer support also emerged as a theme.
These, and other fresh insights, informed a range of design solutions: an improved education booklet, helpful signage in the clinic, and a compact card that states medication details and hospital contact information.